LEGAL
Last updated: 21 August 2026
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This Privacy Policy explains how DIMORACO (“DIMORACO”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit our website, contact us, apply for payment processing or interact with our services.
DIMORACO provides payment infrastructure and related services to businesses. Depending on the services requested, we may need to collect information about a business, its owners and representatives, and its payment-processing requirements.
DIMORACO provides payment infrastructure and merchant-processing solutions for businesses, including businesses operating in complex or higher-risk industries.
For privacy questions or requests, contact:
Our role in relation to personal information may vary depending on the service, relationship and applicable law.
The information we collect depends on how you interact with DIMORACO. We may collect:
Identity and contact information — such as your name, business email, telephone number, job title and correspondence with us.
Business information — including business name, website, industry, products or services, operating jurisdictions, customer markets and business model.
Merchant application information — including expected processing volume, average transaction value, currencies, payment methods, fulfilment model, recurring billing requirements and existing or previous processing arrangements.
Ownership and management information — where required, information about directors, officers, authorised representatives, shareholders and beneficial owners.
Verification and compliance information — including business registration documents, identification documents and information required for KYC, KYB, fraud-prevention, sanctions or other compliance checks.
Processing and risk information — including transaction history, chargeback or dispute information, refunds, processing performance and other information relevant to underwriting or payment risk.
Technical and usage information — such as IP address, browser type, device information, pages viewed, referring pages, timestamps and website interactions.
Communications — including information contained in contact forms, applications, emails, support requests and other communications with us.
We may also receive relevant information from third parties, including verification providers, public registers, compliance and fraud-prevention providers, payment providers and other organisations involved in assessing or providing payment infrastructure.
Please do not send full card numbers, passwords or other unnecessary sensitive credentials through general DIMORACO contact forms.
We may use personal information to respond to enquiries and sales requests; assess merchant applications; understand your business and payment requirements; perform merchant underwriting and risk assessment; conduct KYC, KYB, identity and business verification; conduct fraud, sanctions and compliance screening; determine what payment-processing infrastructure may be available; establish and administer merchant-processing arrangements; support payment, settlement and merchant operations where applicable; assess processing history, disputes and chargeback exposure; provide merchant support; communicate service and account information; maintain the security of our website and services; prevent fraud, misuse or unlawful activity; maintain internal business and compliance records; improve our website, products and services; meet legal, regulatory, accounting and compliance obligations; and establish, exercise or defend legal claims.
Submitting an application does not guarantee approval or the availability of any particular payment product, merchant account, banking relationship or processing service.
Processing availability may depend on assessments made by DIMORACO and/or relevant acquiring, banking, processing, verification or compliance providers.
Where applicable privacy law requires a legal basis for processing personal information, we may rely on: contract or pre-contractual steps where processing is necessary to assess a request, establish a merchant relationship or provide services; legal obligations where information must be processed for compliance, record-keeping, verification or lawful requests; legitimate interests including operating and securing our services, conducting underwriting, managing risk, preventing fraud and administering business relationships, where those interests are not overridden by applicable privacy rights; and consent where consent is required, including for certain optional cookies or marketing communications.
The legal basis applicable to particular information may depend on your location and the nature of your relationship with DIMORACO.
DIMORACO operates in the context of global payment infrastructure. As a result, personal information may be transferred to, stored in or processed in countries other than the country in which you are located. This may occur where payment, banking, acquiring, verification, technology or other service providers operate internationally.
Privacy and data-protection laws may differ between jurisdictions. Where required by applicable law, we take appropriate steps designed to protect personal information when it is transferred internationally.
We may use cookies and similar technologies to operate our website, maintain security, understand website usage and improve our services. These may include strictly necessary cookies, functional cookies, analytics cookies, and advertising or marketing technologies where applicable.
Where required, optional cookies will be used with your consent. You can manage cookies through your browser settings and through any cookie-consent controls provided on our website.
For more information, see our Cookie Policy.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Retention periods may vary depending on the nature of the information; whether you become a merchant; legal and compliance requirements; underwriting and risk requirements; accounting and record-keeping obligations; fraud-prevention requirements; and actual or potential disputes or legal claims.
When information is no longer reasonably required, we may delete or anonymise it, subject to applicable legal requirements.
Depending on where you are located, you may have rights in relation to your personal information. These may include the right to request access to personal information we hold about you; request correction of inaccurate information; request deletion of certain information; object to or restrict certain processing; request portability of information where applicable; withdraw consent where processing relies on consent; and opt out of certain marketing communications.
These rights are subject to applicable law and may not apply in every circumstance. We may need to verify your identity before responding to a privacy request.
To exercise a privacy right, contact us at:
You may also have the right to complain to the relevant privacy or data-protection authority in your jurisdiction.
We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. These measures may include access controls, secure infrastructure, authentication, internal procedures and security requirements for relevant service providers.
No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
DIMORACO provides business-to-business services and our merchant services are not directed to children. We do not knowingly seek personal information from children through merchant applications or onboarding.
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. When we update the policy, we will publish the revised version on this page and update the “Last updated” date above.
Where appropriate or required by law, we may provide additional notice of material changes.
If you have questions about this Privacy Policy, how DIMORACO handles personal information or wish to exercise a privacy right, contact us at:
DIMORACO
Privacy enquiries: